Customer Studies

Receive a ranked and prioritized list of your customers’ wants and needs.

Analysis & Strategy

Our experts are skilled with a variety of types of statistical analyses.

Competitor Benchmark

Find out how you compare to direct competitors and industry leaders.

A COMPREHENSIVE MENU OF RESEARCH PRODUCTS & SERVICES

Industry Benchmarking

We base our industry benchmark reports on thousands of consumer surveys.

Call Center Review

We evaluate your call center on 98 best practices and recommend improvements.

Mystery Shopping

Hilary Potts uses unbiased third-party shoppers to gather actionable data for you.

Transforming Business through Leadership

The HAP Group

 

Social Media Research

Hilary Potts offers social media benchmarking and shopper experience assessment.

Lifetime Value Analysis

Hilary Potts analyzes your data to identify your most valuable customers.